Join our Team!
Volunteer and Development Manager
Full-time, on-site
The unique person who fills this role is passionate about building relationships that strengthen and sustain those we serve. This individual enjoys connecting donors, volunteers, and community partners to meaningful opportunities to create lasting, positive impressions. They are responsible for managing and expanding a robust volunteer system, ensuring excellent donor service, and overseeing processes and software that support these functions.
Working with the Executive Director, this person will be involved in all aspects of fundraising, from recurring monthly givers to institutions and individuals who can propel us closer to our Vision. There is plenty of room for the right person to grow!
Specific Responsibilities
Volunteer Management
Recruit, onboard, train, and follow up with volunteers.
Develop, maintain, and comply with volunteer policies and roles.
Coordinate volunteer scheduling and opportunities in our Warehouse, Markets, and Office.
Track volunteer participation, growth, and impact.
Maintain the volunteer management system to support and accelerate relationships.
Development support
Bring project management disciplines to donor, foundation, and sponsor relationships.
Support foundation research, pipelines, relationships, and reporting.
Actively participate in weekly Grants Team meetings, writing several grant applications/year.
Coordinate 3-4 fundraising events per year.
Manage donor database standards, data hygiene, reporting, and analysis.
Research new institutional funding opportunities.
Represent Small Things at community events and foster key community relationships.
Data and Impact Measurement
Track fundraising and volunteer metrics.
Support program outcome tracking and reporting, including identifying key impact stories.
Prepare reports for leadership and funders.
Minimum Qualifications
Bachelor's degree or equivalent experience.
3–5 years of nonprofit development and volunteer experience.
Strong communication skills, especially writing, editing, and synthesizing.
Strong organizational skills, including Microsoft and Google applications.
Project Management certification a bonus. Demonstrable experience a plus.
Experience with donor management software.
Bilingual Spanish/English preferred.
Compensation and Benefits
Salary: Based on experience
Benefits include health insurance, paid time off, and professional development opportunities.
Emmanuel Program Associate
Part-time, on-site, Saturdays required
The purpose of the role is to support the Program Coordinator in managing the Emmanuel pantry and preparing meals. The Program Associate will be responsible for assisting in the operations at Emmanuel, located in the Center City section of Philadelphia. This program serves between 100-120 unhoused individuals weekly with a hot meal, grocery access, and connection to services.
This role is responsible for: supporting grocery distribution; receiving and unloading deliveries; stocking and restocking shelves; shopping with guests; assisting with check-in and check-out; cleaning and managing trash & cardboard; helping cook meals; and managing volunteers assisting with other programming as needed.
Specific Responsibilities
Food Pantry Operation
Stocking and replenishing products; monitoring floor stock levels
Managing the check-in of guests and managing the queue of guests waiting to shop at the pantry – either by paper or Food Bank Manager
Assisting in display maintenance and store housekeeping
Welcoming guests personally using enthusiastic words, tone, and body language
Ensuring all food is weighed and recorded and entering the data in an Excel spreadsheet
Accurately maintaining a record of transactions
Directing volunteers and interns as needed
Assisting with line management and crowd control
Taking inventory of products and reporting on items that are low in stock for ordering
Taking and maintaining inventory of food and supplies needed for the food pantry
Processing trash, compost, and cardboard
Receiving and processing deliveries of food products; storing food according to food safety best practices
Assisting in display maintenance and store housekeeping
Maintaining a clean, dignified, and tidy environment in the Market and facilities
Program Support
Working as a team to maintain an effective atmosphere and efficient service
Assist with logistics for special events (Easter outreach, volunteer appreciation, holidays, fundraiser dinner, etc.)
Working with the program coordinator and more than food coordinator to connect guests to services beyond food.
Helping with cleanup and breakdown for the meal and movie room.
Helping administer surveys to gauge program impact.
Community & Stakeholder Engagement
Working with volunteer groups to ensure a positive experience
Be able to communicate the mission of Small Things to groups
Assist in donor and volunteer events and tours that take place at the Saturday service.
Minimum Qualifications
Bilingual in Spanish and English (preferred)
Excellent communication & customer service skills
Prior retail, customer service, or community engagement experience preferred
Basic computer skills, mathematical, and reading/writing skills
Organizational skills
Ability to work in a fast-paced environment
Compensation and Benefits
Salary: 7hrs a week at $17 an hour.
How to Apply
Interested candidates should submit a resume, cover letter, and references to hello@smallthingsphilly.org .
